Refund Policy

14-day money-back guarantee

Request a full refund within 14 days of your original Dockset purchase. No reason required, though feedback is always appreciated.

How to ask

Use the support form with the email address used for your order and your Paddle transaction ID. Complete the questions, including your macOS and Dockset versions, then review and send your request. We’ll reply to your checkout email. If you can’t find your transaction ID or provide these details, email us directly and we’ll help locate your purchase. We’ll submit the refund through Paddle to your original payment method. Your bank or payment provider may take a few business days to show it.

If something isn’t working, you can ask for help first. You do not have to troubleshoot before requesting a refund. The guided form asks for details to help us review the request; you can also email us directly. Asking for help does not shorten your 14-day refund window.

If you can’t use the form, email support@vznaries.com.

After a refund

Your license key may be deactivated after the refund. You should stop using Dockset and remove copies you control.

Your legal rights

This policy is in addition to any mandatory consumer rights you have. It does not limit your rights when software is faulty, misdescribed, or otherwise covered by applicable law.

Seller

Dockset is made by Vznaries AS. Paddle acts as the Merchant of Record for purchases and processes refunds.